FAQ

General

What are Film Swag Bags?

Film Swag Bags are customizable, durable organizer bags designed to keep your gear, tools, and accessories neatly organized on set. With velcro labels, they allow you to personalize and easily identify items during production.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What makes your On Set Gear different from other gear organizers?

Our On Set Gear inserts are specifically designed for lighting setups and other essential film equipment. They are built to withstand the demands of a fast-paced set, offering durability, organization, and easy access to tools when you need them most.

What materials are your products made of?

Our products are made from high-quality, durable materials designed to withstand the harsh conditions of a film set, including water-resistant fabrics, heavy-duty zippers, and strong velcro.

Do you offer any warranty on your products?

Yes, we offer a limited warranty for our products. If you experience any manufacturing defects or issues with your order, please reach out to our customer support team for assistance.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times will vary depending on your location, but we strive to ensure a smooth delivery experience worldwide.

Do International orders have any additional fees?

Customs duties, taxes, and fees may apply to international orders depending on the destination country. These charges are determined by your local customs authorities and are the responsibility of the customer. Please check with your local customs office for more information on potential fees before placing your order.

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Have questions about your order, or a general enquiry?